Troubleshooting Guide

Problem: Unit does not charge when plugged into wall outlet

Solution:

• Check that main switch is in ON position
• Verify wall outlet is working with another device
• Ensure AC power cord is securely connected
• Check for damaged power cord
• If problem persists, contact the installation company

Problem: Solar panel not charging the unit

Solution:

• Verify solar panel voltage is within 10-60V range
• Check solar panel connections are secure
• Ensure solar panels are receiving adequate sunlight
• Verify solar charge controller is functioning
• Check for damaged solar cables

Problem: Connected devices not receiving power

Solution:

• Check that main power switch is ON
• Verify battery level is above 43 volts
• Check that device power requirements don't exceed 3500W
• Ensure connections are secure
• Try a different outlet or USB port

Problem: USB devices not charging or powering on

Solution:

• Turn on the power switch
• Try unplugging and plugging the USB cable again
• Check USB cable for damage
• Try a different USB port (USB-A or USB-C)
• Verify device compatibility with output specifications

Problem: Power station won't turn on after extended storage

Cause: Lithium batteries may self-discharge when stored at low capacity

Solution:

• Connect to AC power and attempt to charge
• Leave plugged in for several hours to wake up battery
• If no response, contact customer service

Prevention: Charge to 100% every 2-3 months during storage

Problem: Battery doesn't last as long as expected

Solution:

• Check connected device power consumption
• Verify battery is fully charged (56.9V)
• Consider temperature effects on battery capacity
• Ensure unit is stored properly between uses